Returns & FAQs
30-Day No-Quibble Returns on eligible standard products, with clear information about cancellation, return transport and your consumer rights.
How does 30-Day No-Quibble Returns work?
For eligible standard, uninstalled products, tell us within 30 calendar days of delivery that you wish to return your order. No reason is needed. Please return the goods or arrange collection within 14 days of notifying us. This is a voluntary extension to, not a replacement for, your statutory consumer rights.
Which products qualify?
The 30-day voluntary change-of-mind promise applies to standard, uninstalled goods. It does not cover goods genuinely made to your individual specification or clearly personalised for you, or completed installation services. Selecting a standard catalogue option does not automatically make a product bespoke. Ask before ordering if unsure about eligibility. Statutory rights on faulty, damaged or misdescribed goods remain unaffected.
What condition must goods be in?
You may handle and inspect goods reasonably as you would in a shop. Please look after the goods, parts and packaging. The voluntary 30-day policy is for uninstalled products, not goods assembled, extensively used or damaged beyond reasonable inspection. This does not restrict your legal rights.
What is the statutory cancellation period?
Most eligible online consumer goods also carry a 14-day cancellation right after delivery, with no need to give a reason. Our additional 30-day voluntary policy applies to eligible standard products only. Your statutory rights are not reduced.
What about genuinely bespoke buildings?
Goods genuinely made to your specifications or clearly personalised are excluded from the voluntary 30-day change-of-mind offer. Standard catalogue options do not automatically make goods bespoke. Your rights for faulty or misdescribed goods still apply.
What if an item is faulty, damaged or not as described?
Please contact us promptly with your order reference and details of the problem. Photographs are often useful for delivery damage or missing components. Your legal rights in relation to faulty, damaged or misdescribed goods are not restricted by this page.
Who pays for returning a product?
For a non-faulty change-of-mind return, customers may need to pay the direct return or specialist collection cost if clearly disclosed before purchase. Garden buildings are bulky and costs can be substantial. Ask us for a product-and-postcode collection estimate before ordering. We will confirm arrangements; we will not pass on any return costs which the law requires us to pay. Statutory rights for faulty or misdescribed items are unaffected.
When will a refund be made?
Where a refund is due, it will be processed in accordance with the applicable legal requirements once the relevant return, collection or evidence has been dealt with. We will confirm the refund method and timing with you.
Can I change my delivery address or order?
Contact us as quickly as possible on 020 3795 0222 or help@ilikestores.com. Changes are easiest before goods are dispatched, manufactured or booked for installation. We will tell you if a requested change affects price, delivery or availability before proceeding.
Do you take card payment on this website?
Yes. After you enter your details, you are redirected to Global Payments' secure Hosted Payment Page for card payment. We do not collect or store your card number or card security code on our shop website.